Contact us - Pepperfry (2023)

How do I become a registered Pepperfry member?

Click the "Sign Up" link at the top right of any Pepperfry page. This will open a window where you will need to do the following: enter your basic information, choose a password for your account and click the "Login" button to complete your registration.

What are the advantages of registering with Pepperfry?

When you sign up for Pepperfry, you will receive 5000 Pepperfry credits in your Pepperfry wallet. These credits can be used to redeem up to 20% of the product value on the order with a maximum limit of up to Rs 2,000 per product. Credits expire 5 days after the registration date.

What are the conditions to use a voucher?
  • You must be logged into to use these coupons as they are associated with your User ID.
  • Pepperfry reserves the right to decide whether or not a customer is eligible to use a coupon.
  • Pepperfry reserves the right to decide how many times a customer is eligible to use a coupon.
  • Pepperfry reserves the right to set the start and end date of a coupon.
  • Coupons do not apply to certain products and gift cards.
  • Coupons cannot be used with promotional credits or refunds
  • Pepperfry reserves the right to change the terms of a coupon.
  • Pepperfry reserves the right to cancel any order if it suspects that coupons have been misused by using duplicate email addresses, mobile phone numbers or addresses. decision of Pepperfry Private Limited. limited are final and binding in this regard.
  • All B2B orders using the coupons will be cancelled. These intended users of these coupons are individual consumers. decision of Pepperfry Private Limited. limited are final and binding in this regard.
How do I change my account password?

To change your password, sign in and select the My Profile options under your account name. Here you can change your password by entering your current password and the new password.

My password doesn't work, how do I sign in?

If you can't sign in with your password, try resetting your password.

I forgot my password. How do I sign in to my account?

Click the Sign In link at the top right of the page. This will open a window where you will see the message "Forgot your password?" Shortcut. Enter your registered email address and we'll send you instructions on how to get a new password.

I can't find the Pepperfry newsletter or emails in my inbox.

Sometimes it can happen that our newsletter ends up in the junk or spam folder of your email. If you find Pepperfry newsletters in your junk/spam folder, please mark them as "not spam" and add the sender to your contact. If you use Gmail, our emails may also be in the "Actions" or "Updates" tab. In such a case, simply drag the email to the Main tab.

How can I unsubscribe from Pepperfry newsletters and offers?

If you no longer wish to receive our exclusive deals and offers, unfortunately we will no longer see you, but you can easily unsubscribe:

  • Open email (newsletter/promotional offers)
  • Below is a link to unsubscribe. Click it

That is! After that you will no longer receive a newsletter.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and SMS notification with the order details. You can track the shipment by clicking the link in the email.

You can also track your order by visiting and clicking ontrack your orderThe link is in the upper right corner of the site. From there you can log in or enter your order information for tracking.

What do the different trace status indicators mean?

On the way: Your package is on its way to its destination.

Delivered: Your item has been delivered.

Returned to Origin (RTO): Your item has been returned to Pepperfry's warehouse.

What happens after the order has been shipped? Will it be delivered directly?

Items often come from different vendors across the country and sometimes need to be shipped from distant parts of one's own city or neighboring areas. In such cases, the item will be shipped by the seller to our warehouse and then to you. We send regular email updates on the progress of your order to keep you informed of where your item is in the shipping process.

What does it mean when my item has arrived in my state or city?

If you receive an email telling you that your item has arrived in your state or city, that's because it was shipped from a remote location and you have a step to go before it reaches you. Before you know it, it will be delivered.

Can't track my order after receiving the tracking number (AWB)?

Pepperfry generates and sends the tracking number (AWB number) as soon as our courier partners pick up the package from the warehouse. However, it can take 24-48 hours for courier partners to update tracking details on their website and therefore your order may not be trackable during this period. If your package was shipped recently, please try the AWB number after 24 hours.

My shipment appears as delivered, but I have not received the order. That I have to do?

All orders shipped by us have a proof of delivery signed by the person who accepted the order. If you have not received your shipment, please contact family, neighbors, security, the post office, receptionist, and anyone else who may have accepted the order on your behalf.

My order was returned to origin (RTO). What does that mean?

Shipments are reported as RTO (returned to origin) in the following circumstances:

  • Delivery was attempted more than once, but could not be delivered because an incorrect address was provided or no one was present at the address provided
  • The address could not be found because it was incomplete or the PIN code was incorrect
  • You or someone at your shipping address has refused to accept the order

In these circumstances, our customer support team will attempt to contact you at your registered phone number. If there is no response from this number or it is not reachable, the package will be returned to origin.

What do the different order statuses mean?

Order Awaiting Confirmation:Sometimes your online payment does not reach us immediately due to technical problems in the payment gateway or in the bank. In such a case, your order will appear as "Pending Review".

Order rejected - payment failed:The online payment you attempted was unsuccessful. You can try again with another payment method or card.

Order confirmed:The payment you made has been made and your order is now confirmed. For cash on delivery orders, this means that we have accepted your order for processing.

The article was sent:The product you ordered was purchased from the retailer, quality checked, and shipped to your address via our logistics partner.

Delivered:Your order has been delivered.

Refunded order:We have processed the refund you requested. The amount will be returned to the payment method used. It usually takes 7-10 days for the refund to appear on your card or bank account.

What payment options do I have?

Pepperfry offers a wide range of payment options to suit every need and provide maximum flexibility. The following payment options are currently available at Pepperfry:

  • on line bank. We have partnerships with 57 leading banks in India.
  • Visa, Master, American Express and Diners credit cards.
  • Debit cards issued by all major banks in India.
  • Pepperfry Gift Cards
  • Google Pay y UPI
  • Without EMI cost
  • Easy EMI options from American Express, Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI Bank, Yes Bank, RBL, State Bank of India and Induslnd credit card holders.
  • Bajaj Finserv
  • Cash on Delivery (This service is currently not available)
  • Online wallets like Mobikwik, Paytm and Payzapp
  • PayPal (only available on website and mobile website)
What name will my purchase be charged to on my credit card statement?

Your purchase will be invoiced under the company name "Trend Sutra Platform Services Pvt Ltd". Sometimes your card company will show an abbreviated name like "Trend Sutra" or "Trend Sutra Platforms" on your statement.

What is the card verification number (CVV) on my credit card?

The security code or card verification number (CVV) is an important security feature established by credit card companies to reduce the risk of Internet fraud. This number does not appear on purchase receipts or account statements, only on the card itself, the cardholder must enter the code number at the time of the transaction to verify that the card is in his possession.

CVV numbers for different cards are found in different places on your card:

  • If you have a Visa/Mastercard/Diner's/Discover card: Your CVV is a three-digit code after the last four digits of your credit card number on the back of the card in the signature field.
  • If you have an American Express card: Your CVV is a 4-digit number on the front of the card, just above the card number.

Note: The SBI Maestro card does not have a CVV or expiration date

What is a strong 3D password?

The secure 3D password is implemented by VISA and MasterCard in partnership with card-issuing banks as part of the "Verified by VISA" (VBV) and "MasterCard Secure Code" (MSC) services.

Only you know the 3D Secure password you create. This ensures that only you can use your card for online purchases. On the 3D Secure page, you can also choose to receive a one-time password (OTP) for your registered mobile phone number and use it for this transaction.

In India, it is mandatory to register your card with 3D Secure before doing any online card transactions. To register your card, visit the website of the bank that issued your card.

Does store my card or account details? does not collect or store your card or account information. Your transaction is authorized in several places, first by the payment gateway and then directly by Visa/MasterCard/American Express/banks, without any information going through us.

Will I be asked to provide card information, account information, or passwords over the phone or email?

The Pepperfry team will never ask you to share your payment details via email or phone.

What is an online wallet? How do I make payments with an online wallet?

We have four online wallets that can be used for payments: Mobikwik, Paytm andpayzapp.

A wallet is a prepaid financial instrument approved by the Reserve Bank of India. It allows Indian consumers to store money in a virtual wallet and then use it across all channels (mobile, desktop, tablet, SMS, IVR) to make payments without having to enter their card/bank details for each transaction.

Once you have selected the items in your shopping cart, proceed to checkout and select the last option "Wallet". Under "Wallet" you will find a radio button for wallet types. Select the option by clicking the radio button and make the payment.

What EMI payment options are available at Pepperfry?

The EMI facility is available to all American Express, Axis, Citi, HDFC, HSBC, ICICI, IndusInd, Kotak, RBL, SBI Standard Chartered and YES cardholders. The current EMI facility is available for 3, 6, 9 and 12 month installments with some select banks offering additional 18 and 24 month installments.

The minimum order value to use the EMI payment option is €5,000 for American Express and €3,000 for other banks. Pepperfry does NOT charge a processing fee for using the EMI payment option.

The bank calculates annual interest rates (per the table below) based on the decreasing monthly balance. In the monthly reduction cycle, the principal is reduced with each EMI and interest is calculated on the outstanding balance.

Banco3 fun6 fun9 fun12 fun18 fun24 fun
American ExpressWithout EMI costWithout EMI cost14,00%14,00%Not availableNot available
axle benchWithout EMI costWithout EMI cost14,00%14,00%Not availableNot available
CitibankWithout EMI costWithout EMI cost15,00 %15,00 %15,00 %15,00 %
Banco HDFCWithout EMI costWithout EMI cost15,00 %15,00 %15,00 %15,00 %
Banco HSBCWithout EMI costWithout EMI cost13,50 %13,50 %13,50 %Not available
ICICI BankWithout EMI costWithout EMI cost13,99 %13,99 %14,99 %14,99 %
IndusIndWithout EMI costWithout EMI cost13,00%12,00%12,00%12,00%
Banco KotakWithout EMI costWithout EMI cost14,00%14,00%Not availableNot available
RBL BankWithout EMI costWithout EMI cost15,00 %15,00 %15,00 %15,00 %
orWithout EMI costWithout EMI cost14,00%14,00%Not availableNot available
Banco Standard CharteredWithout EMI costWithout EMI cost14,00%14,00%15,00 %15,00 %
JA BankWithout EMI costWithout EMI cost14,00%14,00%15,00 %15,00 %
What happens if the order placed via EMI is cancelled/refunded?

If you cancel or return an order purchased through EMI, Pepperfry will refund the full purchase amount. For partial order cancellations/returns, Pepperfry will refund this amount. You can check with the relevant bank/issuer how a cancellation, refund or early closing might affect the terms of EMI and what interest charges you would be charged.

What is EMI free of charge?

No EMI Cost is a payment mode available at Pepperfry that allows buyers to buy with no interest cost and no down payment. With this payment method, the buyer gets an instant discount on the amount of interest that banks charge for the EMI.

Will free EMI be available for all EMI payment options available on Pepperfry?

Currently, the free EMI payment option is only available for selected terms (3 and 6 months) for all banks.

If I cancel/return items purchased at No Cost EMI, will I receive a full refund?

Yes, you will get a full refund of the amount you paid after the EMI discount.

However, banks may charge some cancellation/refund or pre-closing fees. Check with your respective bank for cancellations and refunds.

Do I have to pay an additional amount for the EMI transaction?

If you use EMI with an HDFC bank credit or debit card, the bank will charge a processing fee of ₹199.

How do I make an appointment with a Pepperfry carpenter?

Via IVR: You can chat with us or have our customer support team call you by making a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m. to choose Carpenter Assembly at IVR.

How can I check if an item needs woodwork?

You can check if an item you are purchasing, such as B. Requires an assembly service, by entering your location's PIN code on the item's detail page. After entering the PIN code, the required information will be provided under Installation.

Will they notify me of the carpenter's visit?

You will be notified by SMS once the visit to Pepperfry Carpenter is confirmed. You will be contacted before the carpenter visits your site for assembly.

When do I need carpentry help?

There are some items that need to be assembled. You can check if an item you are purchasing, such as B. Requires an assembly service, by entering your location's PIN code on the item's detail page. After entering the PIN code, the required information will be provided under Installation. If the item you wish to purchase requires assembly, you will need the help of a carpenter. Also, for most items that require the help of a carpenter, Pepperfry will provide the carpenter; Only in a few cases do you have to get a carpenter yourself.

Pepperfry can't keep my location. Do I have to pay for carpentry services?

If Pepperfry is unable to repair your location, unfortunately we are unable to arrange assembly and you will need to hire a local carpenter on your behalf.

What do I do if a coupon issued by Pepperfry doesn't work?

Your coupon may not work for one of the following reasons:

  • The validity of the bonus may have expired.
  • The coupon may have already been used.
  • Coupon may not apply to certain sale items and items marked "Special Price." These items are already at the best price and therefore no further coupons are applied to them.
  • The coupon will not work if the cart value is below the value required for the coupon to be valid.
  • The voucher can be linked to a user account to which it was sent. Please log in to the correct user account to claim it.
What is a "Special Price Item" and why can't I apply a coupon to a "Special Price Item"?

Special price items are products that are available at the best price on the website. Items under this banner are already being offered at a reduced price. Therefore, no further discounts will be given on products marked as "high priced items".

Can I use multiple coupons for the same transaction?

A coupon can only be used for a single transaction or shopping cart. However, you can add multiple items to a shopping cart to use a coupon for discounts.

How are taxes calculated when using coupons?

Discounts are not tax free. Therefore, applicable taxes on the coupon discount paid by us to the government will be calculated when you apply a coupon code.

Why isn't the tax branch displayed at checkout?

The tax will be displayed on the checkout page when the discount coupon is applied. Taxes only apply if a discount coupon is attached.

Why do I have to pay handling fees when I buy some Pepperfry products? What do these rates include?

Pepperfry works with thousands of retailers across the country to offer their customers the widest variety of products at the best possible price. Most of the retailers on Pepperfry offer limited time discount coupons to our customers for better value compared to other platforms. The processing fee is basically a fee charged by Pepperfry to claim/redeem these discount coupons and rebates on the website. It goes without saying that the fee is only a small percentage of the cashback and overall cashback that merchants offer to customers.

Does Pepperfry offer to assemble the requested furniture at my door?

Yes, if the assembly of an item requires the assistance of a carpenter and your location is a pin code that we currently serve, we offer an assembly service. Enter your shipping PIN code on the item detail page to verify it.

If you can assemble an item yourself, we will provide a kit along with instructions to help you with that.

If an item requires wall mounting, we are unable to provide carpentry assistance.

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Why do I have to pay an assembly fee when I buy Pepperfry products?

Certain furniture in the catalog requires assembly services. We try our best to provide Pepperfry assembly services at most of our service locations in India for which we charge a small fee (INR399per item) to provide our customers with the best delivery and assembly experience.

How do I register as a retailer with Pepperfry?

Pepperfry's merchant registration process is quite simple. Just click here to sign up as a dealer. You need the following information:

  • Company details:Company name, address and landline phone number. Note: Enter the legal name of the company you want to register your company with in Pepperfry.
  • Personal information:Your name, email address, mobile phone number and a password (at least 6 characters). Note: If you have an email address/mobile phone number that is already registered as a customer account with us and you want to use the same email address and mobile phone number for your merchant account, you will have the option to log in while registering your personal account. Fill in the account details. Simply login with your customer account details and your existing account will be switched to a merchant account.
  • Bank account details:Name of the beneficiary, account number and IFSC code

That is! Then you are a registered Marketplace seller at Pepperfry. One of our Category Managers will contact you shortly after.

For further assistance, you can write to us athä

How do I upload my listings/items to the Pepperfry website?

Once you have registered as a retailer with Pepperfry (here is theOnline registration form), you will be contacted by our category team. After a discussion with our category team, our merchandising team uploads the images to the website.

What documents are required to register as a seller?

As a seller, you are expected to complete the KYC process once you have met certain criteria. This KYC process is necessary to verify your identity and verify the bank account details you provided to receive your due transfer.

Once you have met one of these conditions:

  1. Your total income from sales at Pepperfry is equal to or greater than Rs 25,000 (only Rs 25,000) or
  2. You have completed three months as an active seller at Pepperfry

You will need to complete the KYC process. Failure to comply with this requirement will result in subsequent transfers being frozen until the required documents are submitted and validated by us.

The documents you submit must correspond to and validate the information you have provided in the merchant panel available to you on the website.

You can provide one of the following documents for the KYC process:

Proof of identity:Proof of address:
pan cardpan card
voter cardvoter card
Driver's licenseDriver's license
Tarjeta AadhaarBSNL/MTNL invoice
Bank/credit card statement
Electricity bill
ration coupon
When can I visit Pepperfry Studio? what are the times

Most studios are open 7 days a week (except holidays) from 11:00 a.m. to 8:00 p.m. Please check thestudy pagespecific details of a particular place.

Where is Studio Pepperfry located in my city?

We have Pepperfry Studios in Mumbai (Santacruz, Lower Parel, Thane), Pune (Koregaon Park), Gurgaon (JMD Mall), Bangalore (Indiranagar, Whitefield and J.P. Nagar), Chennai (Phoenix Marketcity Mall and Nungabakkam), Delhi (Kirti Nagar) and Hyderabad (Banjara Hills and Gachibowli). To get details on the exact locations,visit this link

Can we pay cash at the studio?

The Pepperfry Studios are an experience center that will help you convince yourself of the variety and quality of our offerings. We do not sell anything from the studio, nor can we sell the exhibits.

How do I find out what items are available at a study location?

Various items from categories such as Furniture, Home Decor, Furnishings, Lamps & Lighting, etc. are on display in our studio. The items you can see in our studio are mainly solid wood products. Not all site elements are displayed in the studio.

We invite you to visit us and experience these items with friends and family. Visiting each city and location page on our website will also help you understand the type of items a particular location displays.Click here to start browsing!

What items do you sell in the studio?

The Pepperfry Studios are an experience center that will help you convince yourself of the variety and quality of our offerings. We do not sell anything from the studio, nor can we sell the exhibits.

The studio is mainly used for exhibitions and functions as a gallery. You can browse the items on display, ask our design experts for advice and feedback, and browse our online catalogue. You can always place an online order at the studio for any item you want.

How are wholesale orders executed?

Our experienced account managers will help you choose the right items, order and track your order. visit ourBulk order pageto start.

How can I place a wholesale order through Pepperfry?

Depending on the nature of your requirements, you can purchase items in bulk from us and help us meet various custom requirements as follows:

  • For comprehensive design needs or product options for your home, Pepperfry Bespoke is a new company offering curated Room Looks to shop for your home or the home of your friends and family. You can also book free, bespoke design services from our experienced design experts.
  • B2B or wholesale orders for your workplace, hotel, restaurant or store (office). We will assign a dedicated Account Manager to help you complete the necessary furniture and product selection for your office or store and to manage your account as a one stop shop. We also offer attractive prices for large corporate purchases over INR 8-10 lakhs.
Can I personalize an item?

We have a wide range of items spanning multiple categories, around 100,000 items spanning 8 major home categories! The breadth and depth of our catalog is sure to help you find exactly the item you're looking for. Please note that while we can work with you to customize room layouts, we are unable to customize individual items.

What does it mean if an item is out of stock?

Pepperfry sources products from multiple retailers across the country. Although our team does its best to ensure that products are always available at the retailer and regular stock updates take place, there is still a chance that the product may not be in stock at our retailer.

What happens to my order if an item is out of stock before it can be delivered?

Pepperfry sources products from multiple retailers across the country. Our team goes to great lengths to ensure products are always available at the retailer and regular stock updates are made. There is still a chance that an item is out of stock at our retailer. In such an unfortunate event, we have no choice but to cancel the order. Please be assured that if the order is canceled due to such a stock issue, the full order amount will be refunded to Pepperfry Private Limited Ltd within 7-10 working days via the same method. used when paying for the order. . If your order is for multiple quantities and one or more items are out of stock, the remaining items will be delivered as promised while a refund for the out-of-stock items is processed.

Will I be notified when the out-of-stock item is back in stock?

You have the option of setting up an email notification as soon as the desired item is back in stock. All you have to do is log in by selecting Notify me for the item that is out of stock. Here you can enter your email address and click submit. Each time the item you want is added back to our site, you will be notified by email.

How do I get more information about an item before placing my order?

If you have any questions about a product, please contactwrite to usat any time and we will get back to you within 12 business hours.

How do I order Pepperfry?

The ordering process at Pepperfry is very simple. Just follow the steps below:

  • After selecting the item you wish to purchase, click Buy Now.
  • You will be taken to the order summary page where you can review your order. Here you can also add a coupon available in the Have coupon field. When you're done, click Next to add your address.
  • If you are a registered user, you can login now. If you are not registered, you can register or pay as a guest user.
  • Once you're logged in, you can confirm the shipping address and then click Proceed to Checkout.
  • You can choose from a variety of payment methods and click Next to pay securely.

Once the order is confirmed, you will receive a confirmation email and an order number.

What does it mean if my order is pending review or awaiting confirmation?

Don't worry if your order status is Pending Review or Pending Confirmation.

Sometimes your online payment does not reach us immediately due to technical problems in the payment gateway or in the bank. In such a case, the status of your order will show Pending Review. Once your account has been debited, you may need to wait up to 3 business days for your bank to confirm the payment.

If payment has not been taken from your account, please call us to cancel your pending order and complete the purchase of the selected item by retrying the online payment option or through an alternative payment option.

If a coupon has been used on a verification pending order, the coupon can be reused on another order only if the pending order has been cancelled.

Can I change my shipping or billing address after placing an order?

For legal and confidentiality reasons, the delivery or billing address cannot be changed once the order has been placed. If your address has changed between ordering and receiving a product, you can contact us and we will do our best to help you.

Buy furniture at


Pepperfry's shipping arrangements to your door are designed to ensure a damage-free and hassle-free experience. Contact us immediately if:

  • Your item has scratches or breakages, which unfortunately could have occurred in transit, warranting your item to be repaired.
  • Your item arrives in damaged condition. All damage claims must be made within 7 days of receipt of goods.

Your request for repair or refund will be processed once we receive photos of the item to determine the extent of the damage.

We ask that you keep all packing materials unless otherwise directed by our team. Refunds will only be processed after we have collected the products. Please allow up to 3 days for the return to be picked up and then the refund will be processed.

Why is an item not available to ship to my location?

We may not be able to ship the item for your pin code for one of the following reasons:

  • The dealer selling at Pepperfry does not provide installation/service/warranty for the products across India and is therefore limited to specific PIN codes.
  • Government regulatory issues, legal restrictions or other compliance reasons

Lack of availability of a reliable shipping partner for your location.

Why does the promised delivery date vary from item to item?

We source home goods and furniture from thousands of retailers across the country. The delivery time for an item is determined by a number of factors, including the type of product (standard product or made-to-order), the origin of the item, and the logistics network available at your location. As a result, delivery times may vary from item to item.

How do I know if an item can be shipped to my location?

Enter your delivery pin code on the item page to see if it can be shipped to your address.

How do I check the estimated delivery date of an item?

Enter your delivery PIN code on the item page to find out the expected delivery date.

Can you deliver my item faster than indicated on the order page?

The delivery time for a product is determined by several factors, including the type of product (standard product or made-to-order), the location from which the product is sourced, and the logistics network available at your location. We always try to procure and deliver the item as quickly as possible.

Do you do international shipments?

Effective immediately, Pepperfry will not be shipping any items outside of India. However, Pepperfry allows you to make purchases for your loved ones in India from anywhere in the world using your Indian-issued international credit or debit cards. You need to make sure the shipping address is in India.

Do I have to present any document for the products to be delivered to my address?

In general, no documents are required for the shipment or delivery of your products. However, if your purchased product requires delivery anywhere in the state of Kerala, we require a copy of Form 16 duly signed by you and proof of identification (as required by Kerala Value Added Tax Rules, 2005).

My purchase is a gift, can Pepperfry send the order without an invoice?

Unfortunately we are unable to ship any products without an invoice. In order to comply with the rules governing the movement of goods in India, for tax and regulatory reasons, all shipments must be accompanied by an invoice.

I buy this product as a gift. It can be gift wrapped?

We are sorry. We currently do not offer gift wrapping.

What do I do if I receive a damaged/defective or incorrect product?

We offer a 7 day return policy on all products.

Returns are only accepted for the following reasons:

  • Damaged product
  • dead on arrival
  • manufacturing defect
  • Incomplete product
  • wrong product
  • Expired product

The term starts from the date the product was delivered based on confirmation received from our logistics team or courier partners.

Send us 2 photographs (one of the damaged part and the other of the complete product) of the product to establish the reason for the return, which can be started in the support section:

Registered user:

  • Sign in to your account > Go to the My Orders section in My Account.
  • Click "Return this product" next to the name of the product you wish to return.
  • Select the "Reason" and upload the supporting images
  • Write your comments in the dialog provided and submit the request

Guest user (i.e. not registered on

  • On the website or app, click Returns & Refunds in the Need Help section
  • Fill in all the required details like name, email id and mobile number
  • Select 'Ground', 'Ground', 'Ground Type' and enter your order details
  • Upload supporting images (max 3 based on image guidelines explained above) and write your comments in the dialog provided. The file size must not exceed 5 MB
  • Submit the return request.

Our representative will call you within 48 hours. A withdrawal will be initiated once the refund claim is validated.

We ask that you keep all packing materials unless otherwise directed by our team. Refunds will only be processed after we have collected the products.

Once charged, refunds will be processed within 48 hours. Depending on the payment method you use, banks and payment gateways usually take between 7 and 10 business days to credit your account. Please refer toPepperfry's Simple Return Policy.

What do I have to do to return a product?

To initiate a return online from My Account:

Send us 2 photos (one of the damaged part and one of the complete product) of the product to determine the reason for the return, which can initiate the"Support for"section

  • Login to your account.
  • Go to My Orders.
  • Click RETURN ITEM on the product you wish to return.
  • Select a return reason.
  • Upload a supporting image of the product and click Return Item.
  • Our representative will call you within 48 hours.

Note: You may not be able to submit a return request if the delivery status has not been updated (if the delivery was recent) or you try to submit a request after 7 days of receiving the product.

You are not a registered user and have purchased a product as a guest user on and therefore cannot access the "My Account" section. If this is the case, you can chat with us or have our customer service team call you to report a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m.

I am not a registered user. What do I have to do to return a product?

If you are not a registered user and have purchased a product as a guest user on, please chat with us or have our customer support team call you by leaving a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m.

Instead of refunding a product, can you send me a replacement or exchange the product?

For logistical reasons, we do not offer order exchanges/replacements.

Do I have to take something into account when returning your product?

The returned product must be in the original packaging and in the same condition in which you received it. Please ensure that all tags, peripherals, warranty/guarantee cards, gifts and accessories, including keys, straps and padlocks, are intact.

Pepperfry's simple return policy is absolutely hassle free. Once we have validated the refund, we collect the product through our own internal logistics team. All you have to do is make sure you send us a photo of the product in time.

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Can I return a product if I don't want it or I don't like it?

Item cannot be refunded for reasons other than the following: Damaged/Dead On Arrival, Manufacturing Defect/Expired Product, Wrong Product. For information on other category-based exclusions, seePepperfry Easy Returns PolicyBrand warranties, where applicable, will take precedence over Pepperfry Easy's return policy.

What is your cancellation policy?

You can cancel one or more items in your order before shipment in your "My Orders" section by clicking the "Cancel" button within 7 days of order confirmation date. A cancellation fee of 2.5% of the total amount paid will be charged at the time the submitted request refund is processed. If you are a guest user, please call us on 022 6157 6157 between 10am and 5pm. m. and 7 p.m. m. (from Mondays to Sundays)

Why did Pepperfry cancel my confirmed order?

Pepperfry sources products from multiple retailers across the country. Although our team will do everything possible to ensure products are always available at the retailer and regular stock updates are made, there is still a chance that your order may be canceled for one or more of the following reasons:

  • The product is rejected at our fulfillment center due to poor quality and the merchant is unable to order a new product within the promised shipping time as stated on the product information page.
  • The product is not in stock at our distributor.
  • Our logistics partners are unable to deliver the product to the desired delivery location due to certain circumstances.
Is it safe to use my credit card or provide bank details at Pepperfry?

Yes, it is completely safe to pay at Pepperfry with your credit card, debit card or bank transfer. We follow the RBI guidelines for online payments, including the use of the "MasterCard 3D Secure" PIN and the "Verified by VISA" PIN. Pepperfry is a PCI DSS compliant e-commerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure PCI DSS II compliant bank servers, offering the highest level of security when processing your online payments.

How secure is the provision of personal data such as address, contact details, etc. to Pepperfry?

Your personal data is absolutely safe with us.

We store your information encrypted on our servers and never pass it on to third parties. Your personal information will only be used to contact you regarding your order, deliver your products and send any communications you have opted in to.

To learn more, you can access thePepperfry's Privacy Policyhere

Does your website use a secure connection for sensitive information?

Our website uses SSL encryption to secure the communication of all sensitive information that is transmitted between your browser and our servers. You will see "https" in the URL (such as indicating the use of SSL.

What is the Grow Trees initiative?

Grow Trees is a social initiative that offers tree planting on government and community land. Grow Trees physically plants trees through its planting partners in various states in India. Grow Trees is the only organization in India that is a planting partner for the Billion Tree Campaign of the United Nations Environment Program (UNEP). They are also official partners of UNDB and have been official partners of WWF's Cities for Forests campaign. Grow Trees has planted over 1 million trees to date.

To see more details visit:

What is the Covid Relief Initiative?

It is a donation for Covid Relief Mission to GiveIndia, a non-profit organization that will help critical patients, hospitals and Covid care centers with life-saving equipment to fight Covid safely and more effectively. It will provide oxygen concentrators, refill oxygen cylinders, and assist Covid care centers and charity hospitals with supplies of N95 masks, PPE kits, 3-ply masks, sheets, hand sanitizer (1 liter), and other resources.

Why do I see an option to contribute to Covid Relief (via GiveIndia) during checkout?

On the checkout page, you can contribute to support critical Covid patients and healthcare workers in partnership with GiveIndia (

Why do I see an option to help plant a tree (through Grow-Trees) during checkout?

On the payment page you can be part of the social initiative to plant a tree through Grow Trees (

What is the Gratitude Campaign?

Due to the recent outbreak of COVID-19, our country is experiencing massive food shortages, inadequate healthcare infrastructure including beds, ventilators, and PPE. Campaign Gratitude is an inclusive group of people who have partnered with 5 Indian NGOs to support communities affected by COVID-19 in different ways.

Why do I see an option during checkout to contribute to campaign gratitude?

On the checkout page, you can become part of our mission to support communities affected by the recent outbreak of COVID-19. In the event you choose to contribute in accordance with the amount specified on the payment processing page, Pepperfry and Norwest Venture Partners will match that amount. You can read more about the campaign below.

The Grow Tree contribution is non-refundable.

You will not be issued a certificate under Section 80G of the Income Tax Act of 1961.

How do I register as a retailer with Pepperfry?

The registration process for merchants is quite simple. We do not require any documents for registration. Just click on theOnline registration formto register as a retailer on

Registering as a retailer with Pepperfry is done in 5 steps:

Paso 1:You must provide information about your company, i. h the name of the company, the address of the company (in the case of companies, the registered office) and the landline telephone number. Also indicate the category you are interested in.

Paso 2:You will need to provide personal contact information, such as the contact's name, contact's email address, contact's mobile phone number, and a password (minimum 6 characters) for your account.

Paso 3:Verification of the contact person's mobile number as specified in step 2. The system automatically generates an OTP code to verify your mobile number. Enter the verification OTP code in the space provided and click Submit to go to the last step.

Stage 4:Please read the Pepperfry Service Agreement and if you agree to the terms of this agreement, click SIGN UP AS A DEALER.

Paso 5:After completing step 4, check your email. Click on the link in this email and complete the registration process by providing the company's bank details.

You are now a registered Pepperfry Marketplace reseller. Now just subdivide the list of your best products along with their imageshä Our category managers will review and rate these for suitability. Accordingly, they will contact you to move forward and get your articles listed on the site as soon as possible.

For further assistance, you can write to us at hä

What documents do I need for the registration and KYC process?

We do not require any documents at the time of registration. To start selling on, you'll need the following:

  • PAN Card: Personal PAN for property-type companies and Personal & Business PAN for company-type companies.
  • VAT/TIN number.
  • An active bank account and supporting KYC documents (proof of address and canceled check).

KYC procedure

The KYC process is required to verify your identity and verify the bank account details you provided to receive your transfer due.

You must complete the KYC process if any of the following conditions are true:

  • Your total income from sales at Pepperfry is equal to or greater than ₹25,000 (only twenty-five thousand rupees) calculated from the date of your registration; either
  • You have completed three months as an active seller at Pepperfry.

Failure to comply with this requirement will result in subsequent transfers being frozen until the required documents are submitted and validated by us.

The documents you submit must correspond to and validate the information you have provided in the merchant panel available to you on the website.

You can provide one of the following documents for the KYC process:

TIN/VAT (company name must be identical to TIN)
pan card
Canceled check with the name of the entity printed on it
Letter of Explanation for Sole Proprietor (if required)
Do I need a VAT and CST number to sell on Pepperfry?

Yes, you will need to provide your VAT/CST number after registration. However, if you only sell VAT-exempt categories, this may not be necessary.

What should I do if I don't have a landline phone number?

If you do not have a landline number, please enter your cell phone number starting with 0.

What should I do if my mobile phone number or email ID is already listed as registered?

If you have an email address/mobile phone number that is already registered as a customer account with us and you would like to use the same email address and mobile phone number for your merchant account, you will be given an option.Already a user? log inwhen completing the personal data. Simply login with your customer account details and your existing account will be switched to a merchant account. You can change your contact details after completing the registration process. Please write to us about thishä good reason.

What products can I sell at Pepperfry?

You can sell items in the following categories at Pepperfry:

  • piece of furniture
  • kindergarten
  • mattresses and bedding
  • home decor
  • lamps and lighting
  • Home furniture
  • interior design
How do I upload my listings/items to Pepperfry?

Once you have registered as a retailer with Pepperfry, you should send an email to with a list of your main products along with their images.hä Our category managers will review your products and then contact you and list your items on the site.

Will I be charged for posting the product?

Listing products on is free. We do not charge anything to publish your catalog online. You only have to pay commission for what you sell.

How can I update the inventory of my products?

We ask that you send us an email athä We will share your inventory information with the category team and get in touch with you.

How can I receive orders from customers?

When a customer places an order, our order management system will send an email twice a day with the order details to your registered email id and it will also appear on your merchant dashboard.

How do I manage orders?

Pepperfry offers a merchant panel on the website to serve and manage orders. You can manage your orders from the Merchant Dashboard.

How can I ship my products to customers?

We have a solid logistics network with extensive coverage to help you send your products to your customers. All you have to do is send your products to our nearest center. However, if you have the ability to deliver, you can ship your products to the end customer yourself.

How do you charge me?

We charge a commission for your sale. Commission rates vary by category.

How is the commission calculated? show me an example

Our commission consists of 4 components. They are:

  • Platform Fee:A fixed percentage is charged on the sale value. Varies by category.
  • Shipping and handling fee:A fixed percentage of the sale value is charged, which varies according to the category. If you ship yourself, there is only a 2% payment gateway fee.
  • Marketing Rate::A fixed percentage of the sale value. Varies by category
  • Service tax::15% and applies to the above components.


componentspercentageValue in MXN
sale price100
Shipping and handling8% of the sale price8
platform fees10% of the sale price10
marketing fees15% of the sale pricequince
service tax15% on the amount of the commission4,95
total deductions37,95
You receive62.05
How can I see the commissions of my products?

You can view the commission rates for categories in your merchant dashboard once you've signed up with Pepperfry.

How and when will I be paid?

All transfers are processed twice a week (ie Monday and Thursday) in accordance with applicable law. Payment is made via a NEFT transaction directly to your bank account.

How do I pay for the order?

You can pay in parts for all modular and custom orders. We take 10% of the order value as a deposit to reserve the order, 40% of the order value at the time of order confirmation, and the balance of 50% before delivery of the products to the site. Contact your design advisor for more information.

What is modular furniture?

Modular furniture is custom-made furniture designed to fit your needs. They are made in factories with advanced technology and are usually engineered wood. Modular furniture is easy to assemble and has a great finish.

Do you work in the civil sector?

Yes, we do construction, electrical, plumbing, painting, etc. as part of our personalized services.

What modular units can you make?

We offer modular kitchens, cabinets, sliding cabinets, entertainment furniture, tableware furniture, shoe cabinets, consoles, etc.

Can you renovate my existing home?

Yes, in any case. We carry out both new construction projects and reforms. Contact us online or visit one of our studios to learn more about our services.

Is the modular furniture manufactured on site?

All our modular furniture is manufactured and finished entirely in the factory. Furniture is delivered to your doorstep in flat boxes. Only assembly/installation is done on site.

How is modular furniture transported?

We have our own fleet of vehicles that deliver modular furniture to your home directly from the factory.

What guarantees do I get for Custom Services?

We guarantee 5 years against manufacturing defects in modular furniture. All custom services on the site are guaranteed for 180 days after delivery. For all purchases made on, warranty information is available on the product page.

Can I also buy you a sink, taps, electrical appliances, fireplace, ceramic hob, etc.?

Yes. We have a wide range of products available on the website. Our designers can help you choose the most suitable products. You can also order directly at

What qualifications do your design consultants have?

All our designers are qualified interior designers from leading institutes. They have all worked with some highly reputable designers and companies in the past, so the team is full of experience. You can be sure that you are in good hands!

How to pay for modular?

You can pay online with credit/debit cards or walk into one of our studios to swipe your card to make a payment. You can also make payments by bank transfer, check or cash at our studios.

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What do I expect from design consultants?

Design consultants are your single point of contact for the entire project. You undertake conceptual design, detailed design, material selection, create cost estimates and bills of quantities, carry out project planning, and are responsible for the successful implementation of the project.

What do I have to do to start a custom project?

It's easy, just contact us and we'll help you with everything you need to beautify your home. Book a design consultation to get started. It would be great if you had a room design too.

What hardware are you using?

For all our modular furniture we use high-quality German fittings and accessories. There are numerous hardware and accessory options to meet the functionality you are looking for.

Can I suggest design changes after the order has been booked/confirmed?

Once the order is confirmed, the requirements cannot be changed. However, your design consultant can better guide you.

What are the guarantees of the modulars?

Modular furniture comes with a 5-year warranty against manufacturing defects.

How do I get regular updates on the progress of the job?

Once we start a project, we share a project plan with you, followed by regular updates.

What does the warranty cover?

Manufacturing defects in carpentry are covered by the warranty. For hardware and devices, we offer the same warranty as the brand.

Who does the installation of my project?

We have a team of expert craftsmen who will install all your modular furniture. The contractor assigned to your project handles all work on the site.

My builder/developer already provided the kitchen deck, can I make my kitchen modular?

Insurance! We can help you with cabinets that fit under your existing countertop. We can also supply top cabinets. Please get in touch with us for more details.

I have a contractor who has worked with me before. Can you do the design work and let him do the execution?

We are currently only seeking cooperation with our selected contractors.

Do I have to manage the different contractors on site?

No, what are we for? Take full ownership of your project, from start to finish. All of the contractors we work with are integrated with us, so you have one point of contact on the project: the Pepperfry Design Consultant.

How often does the designer visit the website during the execution phase?

The project coordinator and contractors conduct regular site visits to ensure your project execution runs smoothly and is completed on time. Design consultants will also visit you at various stages of design and execution. Once a design consultant has been appointed for your project, they will be able to provide you with detailed information on planned visits.

I want to take apart and rebuild my kitchen deck, can you do that?

Yes. We can demolish the existing flooring and create a new one together with the kitchen furniture you need. We also have different material options for you to choose from.

Can you do just the lower or upper cabinets of the kitchen shelf?

We can offer you the different types of cabinets you need for your kitchen.

What is a custom Pepperfry study?

Our custom studios are a space where you can enjoy a free consultation with a design expert. Talk about your project, share what you like, like and dislike, and get input from an insider.

How long does it take to finish the designs?

The schedule depends entirely on the scope and size of the project. Usually only modular furniture projects take 30-45 days to complete. While the schedule that requires work on the site is shared based on the scope and size of the project.

Can you just swap out the laminate for my existing cabinets?

We are sorry, but we are currently unable to accommodate this type of work.

Where is Pepperfry Bespoke Studios?

We currently have bespoke studios in Mumbai (Thane, Borivali, Chembur), Gurgaon (Sector 29) and Bangalore (J.P. Nagar, Banaswadi). We will be expanding to new locations soon. So stay tuned!

What materials do you use for the kitchen?

We have a wide range of materials and finishes to suit your design preferences and budget. We manufacture our kitchens in MDF, BWR plywood with finishing options such as laminates, membranes, PU, ​​acrylic, etc.

How much does a complete project cost?

Project costs depend on the scope of work, the materials you choose, and the design details involved. Our planning consultant can provide cost estimates at all stages of the project.

Do I need to book an appointment to visit Pepperfry Bespoke?

Yes, for a fruitful discussion with an expert, we recommend that you make an appointment so that our Bespoke consultant can fully understand your requirements. If you share your designs and basic requirements with our team, they will ensure the best possible service at the time of enquiry.

Are the materials used in the kitchen waterproof?

The basic material used in the kitchen (MDF or BWR plywood) is waterproof. Additionally, all cabinet walls are finished with a PVC edge tape that protects the edges from contact with water. Surfaces such as laminate, membrane, acrylic and PU also have good resistance to moisture.

Do I have to make payments directly to the contractors or through you?

All payments will be made through Pepperfry, including contractor payments.

What do you mean by flexible payment options?

A flexible payment schedule ensures that you only make payments when we're ready to begin the next phase of your project. Our connections with multiple banks and financial partners help us offer you a variety of payment options.

Do you charge for site visits?

Our design services are totally free. All on-site visits necessary for the successful completion of the projects are carried out free of charge.

Do you also offer roller blinds and shelves for a built in wardrobe?

We're sorry, but we are unable to provide a solution for this request at this time.

Can I pay in parts? Can I pay by EMI?

We only accept payments at preset intervals. We provide you with the entire payment plan at the beginning of the project. So, you can convert all your credit/debit card payments to EMI if the facility is available from your bank.

Can you offer material and labor sharing in the BOQ?

No, we do not offer BOQ of material and labor.

do you do lofts

We can deliver lofts together with the modular closets. However, we will not only be able to provide lofts.

What do I do if I am not satisfied with the products/quality/service?

We use high-quality original material for all our projects. We source our materials from the best brands on the market. We perform a thorough background check before hiring our contractors to ensure they maintain the highest quality of finish. We offer extensive warranties on various products to make sure we can take care of your home.

Who will do the installation/assembly?

Don't worry, we've got you covered. We have a team of experienced installers who will do what is necessary to assemble your modular furniture for you.

What warranties and warranties apply to the products?

All of our products come with a variety of warranty periods, details of which can be found on our product page.

Who do I contact if I have a problem with my sectional furniture after installation?

If you have any problems after installation, please contact our customer service. You can also contact the interior design consultant who processed your order. You are welcome to help!

Can I get a warranty card?

Yes, you will receive a warranty card for each product purchased.

What is the Pepperfry wallet?

Pepperfry Wallet is a digital payment solution that allows you to receive cash back and other promotional credits from Pepperfry. Pepperfry Wallet balance (which includes any refunds received as well as any Pepperfry balance) can be used to make purchases at Pepperfry.

How does Pepperfry Wallet work?

Pepperfry Wallet is extremely easy to use. All funds in your Pepperfry wallet can be used to purchase any item featured on the Pepperfry website or app without restrictions. If there are funds in your account, they will be automatically applied to any order you wish to place and you do not need to take any further action.

How do I add funds to my Pepperfry wallet?

Funds or credits can be added to your Pepperfry wallet in one of the following ways:

  • You can choose to include refunds for returned items in your Pepperfry wallet. These will appear in the Refunds section.
  • On certain occasions, you may receive cash back or other promotional credits. These are displayed in the Pepperfry Credits section.

Please note that there is no way to fund your Pepperfry wallet outside of these methods.

How do I check my wallet balance?

You need to log in to your account on the Pepperfry website or app and then go to the "My Account" section. Here, in the My Wallet tab, you can check your wallet balance. The amount received from refunds and promotional credits are displayed separately, while the total amount (which is the sum of the two) is also displayed. You can also track the transaction history of your wallet.

Can I check the transaction history of my Pepperfry wallet?

Naturally! Simply log into your Pepperfry account (either on the website or in the app) and go to the 'My Wallet' tab on the 'My Account' page. Not only can you find your wallet balance, but you can also see all the transactions you've made using your wallet balance.

How do I use my Pepperfry Wallet balance?

Using your Pepperfry Wallet balance is so easy! Once you have placed the items you wish to purchase in your shopping cart, an available amount will automatically be applied to your Pepperfry wallet and the final amount due will be less to the extent that your wallet credit has been depleted. Pepperfry Credits can be used to redeem 20% of the value per product on the order with a maximum limit of up to Rs 2,000 per product. For example, if you have 10,000 credits in your wallet and the value of your product is Rs 6,000, you can redeem up to 1,000 Pepperfry credits on the product, as the maximum discount limit for this product is Rs 1,000. Credits expire 5 days after issue date.

Can I use the Pepperfry Wallet to shop on another website or redeem it to my bank account?

Not! Your Pepperfry Wallet balance can only be used and redeemed on the Pepperfry website or app. Additionally, Pepperfry Wallet balances cannot be exchanged for cash or transferred to your bank account or third party wallet account. Finally, your Pepperfry Wallet balance is for your exclusive use only and cannot be transferred to another user account.

If I use Pepperfry Credits to place an order and then request a refund, will the credits be refunded as well?

Your Pepperfry Wallet contains two types of balances, namely your Redemption Balance and Pepperfry Credits. Pepperfry credits are like promotions and expire once used. Therefore, if you place an order that used Pepperfry Credits and request a refund, the amount refunded will not include the amount of Pepperfry Credit. To better illustrate, let's say you bought an item worth ₹5,000/- with 1,000 Pepperfry Credits. Because each Pepperfry is worth Credit Re. 1/- Your total amount paid in this case is Rs 4000/- and consequently the refunded amount is also Rs 4000/-

Can my Pepperfry Wallet balance expire?

Each balance transaction in your Pepperfry wallet will have an expiration date and time at which any remaining portion of that particular transaction will expire. Due dates differ depending on the type of credit. For any refund credits to your Pepperfry wallet, the expiration time is 5 days from the time the funds were credited to you. With Pepperfry Credits, on the other hand, the expiration time varies and is usually much shorter, since Pepperfry Credits work as promotions. You can see a corresponding expiration date for each type of credit. Past due balances cannot be reactivated, so be sure to use the amount before it expires!

Can I pay using a combination of my Pepperfry Wallet balance and other payment methods?

Naturally! You can use other available online payment methods to pay along with your Pepperfry wallet. For your convenience, funds will be debited from your Pepperfry wallet first (base due date) and the balance can be paid via other available online payment methods.

Can I decide how much I pay with my Pepperfry Wallet and the rest with other payment methods?

We have made things really easy for you! If you have available credit in your Pepperfry wallet, you can pay up to 15% of the cart value with Pepperfry credits.

Can I choose not to pay through Pepperfry Wallet even if I have funds available for the order?

If you have an available Pepperfry Wallet balance, it will always be used automatically when ordering.

If I used Pepperfry Wallet as a payment option, how do I get a refund if the order is cancelled?

For any canceled order, the amount originally paid with your Pepperfry Wallet balance and/or gift cards will always be refunded to your Pepperfry Wallet. This amount will appear in your refund balance.

What does that mean for you?

Transfers are now processed 3 days after an item has been delivered to the customer. Your agreements will be modified to reflect the change in the definition of T from Shipped to Delivered.

I ship my items by personal delivery or through my own logistics partner directly to the customer. When will my transfers take place?

Working in a drop shipping model means that transfers occur after a POD has been successfully uploaded or after a delivery update from your logistics partner.

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Why are we doing this?

We collectively believe that as we move into the next phase of our growth, the time is right to ensure accountability across our channel. We hope this ushers in a new level of customer enthusiasm, which in turn will benefit us all.

How is it different than before?

Originally, the transfer was made as soon as the product was shipped to the customer, and under DirecShip, the transfer was made within 15 days of updating the air waybill number in our panel.

What happens to my pending payments before October 1?

The policy change also applies to all orders placed before September 30 that have not been paid for by September 29.

Do the payment days change?

No, the transfer will continue to be made on Mondays and Thursdays. If a Monday or Thursday is a holiday or holiday observed by us, transfers will be processed the next business day.

What happens if an item is returned to me?

We will recover the amount paid for the product in the next transfer cycle if the payment has already been made.

Can I get my items back if the customer has cancelled?

We will return the product for orders canceled by the customer before delivery. If we are unable to return the product, the agreed product cost will be paid.

What happens if my item is damaged in transit?

In non-drop shipping, we will refund the agreed product price if a product is damaged in transit after being shipped from our origin warehouse.

What is a Pepperfry Gift Card?

The Pepperfry Gift Card is the perfect gift - give it to someone you love and open up your home to the widest range of furniture, decorations, home accessories and much more! The Pepperfry Gift Card is available in a wide range of pocket denominations to suit a wide range of needs and budgets.

You can choose to share the gift card via email, or for really special occasions, you can share the gift as a beautiful physical card. Go to this URL to choose your perfect gift:

How do I order a Pepperfry gift card?
  • Click on the gift card menu available at the top of the Pepperfry home page: or go directly to
  • Select the type of gift card (Physical or Electronic Gift Card) you wish to request
  • Choose one of the following values ​​for your gift card: Rs 500, Rs 1,000, Rs 2,000, Rs 5,000 and Rs 10,000.
  • Each purchaser of a gift card must provide recipient/beneficiary (end-customer) information such as mobile phone number (required), email address (for eGift cards) at the time of purchase the gift card, and this applies to the registration of the end customer to receive notifications related to the transaction.
  • A personalized gift message can also be included (only available for eGift Card).
  • Make a payment for the selected gift card using payment options such as domestic credit card/domestic debit card/net-banking/EMI
Is there a limit to the number of gift cards that can be purchased for the value of my order?

You can order a maximum of 5 gift cards in a single order.

Can I use all payment options to purchase an order with other items and gift cards?

no If multiple products are selected in the cart, including gift cards, only the selected payment options will be displayed, such as national credit card/net banking/EMI

Do gift cards have processing fees?

There is no processing fee for eGift Cards and physical Gift Cards.

When will I receive my gift card?

Physical gift cards are delivered to the recipient within a specific time period specified in your order confirmation email. E-Gift Cards will be sent to the recipient's email ID once the order is confirmed.

How is the gift card delivered?

Our delivery partner personally delivers the physical gift card to the recipient's doorstep. Recipient must present a valid government authorized ID to collect.

The eGift Card will be delivered to the recipient's email ID entered at the time the card was obtained via email. The gift card will be sent via email from the email address:

What can I buy with my Pepperfry gift card?

You can use the gift card on any product available at However, gift cards cannot be used to purchase another gift card.

How do I pay with a Pepperfry Gift Card? How do I redeem my Pepperfry Gift Card?
  • Select the items you would like to purchase. When you are ready to pay, click the "PROCEED TO CHECKOUT" button.
  • On the Select Payment Method page, select Pepperfry Gift Card.
  • Enter your 16-digit gift card number and corresponding 6-digit PIN when prompted
  • If the value of the gift card does not cover the total amount of your order, you will be asked to select an additional payment method.
  • If the value of the gift card is greater than the total amount of your order, the balance of your gift card will be returned to you and you can use it for your next purchase.
How valid is my gift card?
  • This largely depends on the offer under which the card was purchased. However, all cards are valid for at least 1 year. Please, usethis linkto check the validity of your card.
  • Unused balance on an expired gift card cannot be claimed later
  • No interest will be paid on the balance of the Gift Card or Gift Card
How do I get credited for all refunded orders I purchased with a gift card?

In the event of a refund/cancellation of your purchase made with a gift card, the balance on your gift card will be returned and may be used for future purchases.

Can I see my gift card balance online?

Yes. You can view the unused balance on your gift card belowshortcut

Can I apply Pepperfry discount coupons to the purchase of a gift card?

no You cannot apply a discount coupon to a gift card purchase

The intended recipient of my purchased gift card has not yet redeemed the card. However, the credit is reduced/exhausted?

Pepperfry is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

Who do I contact if I have questions about gift cards/gift card transactions?

If you have any questions, please contact the customer service team atcs@pepperfry.comor have our customer service team call you by making a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m.

Where can I get details on any disputes or liability issues related to the Pepperfry Gift Card?

See the Customer Complaint Policy for resolution of disputes, unauthorized transactions, and liability issues at

Can a Pepperfry gift card be blocked if requested?

Yes, Pepperfry will only consider and honor gift card lock requests from end-users/recipients who have registered in accordance with the Terms and have completed the verification process.

Can I redeem my gift card for cash?

no You may not redeem your gift card for cash or use it to purchase another gift card. Can only be used to purchase products listed on

Until when can I redeem a spiritual coin (gold/silver)?

If after placing your order you change your mind, you can cancel the order (or part of the order) within 07 (seven) days after order confirmation or before shipment, whichever occurs first.

Is there a cancellation fee for spiritual coins (gold/silver)?

A 2.5% cancellation fee will be applied on the amount you paid when processing the refund. Any refunds obtained on the order prior to cancellation will be deducted from Pepperfry's credit. If all or part of the same refund has been used for another order, the refund amount will be deducted from the refund amount of the canceled product.

Until when can I return a spiritual coin (gold/silver)?

You can return an item within48 hoursof the item delivered to you only if the item delivered is damaged or defective. Return requests will no longer be accepted after this.48 hoursfrom the delivery date.

What can be returned?

In the unlikely event that the delivered order is in poor condition, you can return the damaged or defective item unused and in the same condition in which you received it, in the original packaging, accompanied by the invoice and you will receive it within 10 days the refund48 hoursto be delivered.

Any item that shows signs of alteration or change in size or damage caused by the customer will not be accepted for return.

Return requests made within48 hoursis accepted for the following reasons:

Damaged- If the item delivered to you is in a damaged condition, ie. h The packaging of the item has been tampered with and is not sealed.

malfunction- If the item delivered to you is defective. A defect is the unfortunate consequence of a manufacturing defect, e.g. the engraving on both sides of the coin is not complete or details are missing from the packaging or if the item delivered to you differs (in dimensions, shape or color) from the image of the item on our website.

Comprehensive protection for your furniture with XCover Protection

We've partnered with global insurance technology company XCover to bring you simple, hassle-free protection for your furniture. XCover Protection protects your furniture from accidental damage and stains, as well as structural damage not covered by the manufacturer's warranty. If something goes wrong, our simple and hassle-free claims process ensures that your item is quickly repaired, replaced or reimbursed for damaged furniture.

Why choose XCover protection?
  • 24/7 support
    Our team is here when you need help, anytime, anywhere.
  • Immediate Payments and Claims
    When it comes to complaints, nobody likes to wait. We've replaced snail mail and paper trails with a simple online process and instant payments.
  • Trusted to protect
    XCover works with some of the biggest brands in the world, with thousands of 5-star reviews on Trust Pilot from satisfied customers.
What is covered?

XCover Protection has you covered for common causes of furniture damage.

With XCover protectionWithout XCover protection
spills and stainsYno
Cracks, cracks and cracksYno
pet damageYno
Broken zippers, rolls and buttonsYno
mechanical or electrical damage.Yno
Peeling or cracking of wooden furniture.Yno
What protection is right for me?

In cooperation with XCover, we have developed different levels of protection to give you more options for your furniture. You can purchase XCover PROtection for accidental damage and stains, as well as extended warranty protection for a period of 1, 3 or 5 years, so you can enjoy your new furniture with peace of mind. You can also access 24/7 support if you need help. If something goes wrong, you can let us know through our easy online claims process and we'll walk you through, step by step, whether your furniture needs to be repaired or replaced.

What happens if something goes wrong?

If your furniture is damaged, you can visit start the refund and repair process. XCover works with a repair network that can help you repair your furniture. You will receive more information on how to prepare your item for repair and what to do next. For furniture damaged beyond repair, XCover will pay you the full amount shown on your protection documents.

How do I buy XCover Protection?

You can add protection againstXCover.comwhen you purchase select items at Pepperfry.

Why add XCover Protection? is an authorized Pepperfry cover provider with more than 3 million customers worldwide and an average of 4.8 stars out of 5 across thousands of reviews on Google and Trustpilot. XCover's simple, fast, and hassle-free repair and replacement process gives you peace of mind if your item is stolen or has damage or defects that are not covered by the manufacturer's warranty.

What am I insured for?

Your XCover protection differs depending on the level of protection you purchased when you purchased your Pepperfry item. Each level of protection covers stains and accidental damage, as well as an extended warranty. To find out what level of XCover protection you have purchased and what specifically your XCover protection covers, you can log in to yourXCover Accountto display your protection text.

How long is my item protected?

Your protection begins on the day of purchase and lasts for the period specified in the name of the offer and the wording of the protection.

How can I change, cancel or refund my XCover protection?

You can change or cancel your XCover protection at any time. Refunds are available until a date specified in your protection text. You can change or cancel your XCover protection by logging into yourXCover AccountUse the same email address you use for Pepperfry.

Is my XCover protection linked to the Pepperfry item I bought at the same time?

Yes, that is correct. When you purchase a Pepperfry item along with the appropriate XCover, the coverage is specific to that item, as protection prices vary depending on the cost of the item you are purchasing. This means that the protection cannot be replaced by another product, even if it is of the same make and model. Your Pepperfry item is mentioned in your protection text (it may take up to three days after purchase to appear). To view wording or make changes, simply log in to yourXCover AccountUse the same email address you use for Pepperfry.

How do I check the status of my protection?

There are two relevant statuses for XCover Protection: 1. "Active": Protection is activated immediately after purchase. We will send you a confirmation email with all the details. 2. "Cancelled": Cancellations are processed immediately. If you are eligible for a refund, the payment will be processed immediately (it may take 3-7 days to appear on your bank statement). To review your refund deadline or make changes, simply log in to yourXCover AccountTo do this, use your Pepperfry email address or, if you haven't purchased XCover Protection yet, click the Policy Terms link.

The seller canceled my purchase or I did not receive my item. How do I get a refund?

You can cancel your XCover Protection at any time. Refunds are available until a date specified in your protection text. To view wording or make changes, simply log in to yourXCover AccountTo do this, use your Pepperfry email address or, if you haven't purchased XCover Protection yet, click the Policy Terms link.

My item broke. Do I go to Pepperfry, the manufacturer or

If your item is relatively new, you can return it to Pepperfry. For more information on Pepperfry returns, visitPepperfry-Hilfezentrum. Some manufacturer warranties may also cover your damage. If not, just visit start the claims process quickly and smoothly.

How do I apply?

please start the claims process quickly and smoothly. The online claim form will guide you through this process and XCover's dedicated claims team aims to close 95% of claims within 3 days of claim filing. Please keep an eye on your emails for further instructions once you have submitted your claim.

Does XCover Protection cover items damaged in transit?

XCover does not cover items damaged in transit. If your item is damaged in transit, please visit Pepperfry for more information on returning your item to Pepperfryhelp Center.

Is there a deductible?

The applicable deductible varies by coverage and is shown in the coverage text. To view wording or make changes, simply log in to yourXCover AccountTo do this, use your Pepperfry email address or, if you haven't purchased XCover Protection yet, click the Policy Terms link.

How does XCover calculate prices?

Several factors, including claim costs and the price of the item, affect the price of XCover Protection. Prices are constantly updated, so they can change between visits (sometimes higher, other times lower). If the price has increased, unfortunately we cannot go back to the previous price.

Where are my XCover Protection documents?

To view your documents, formulations and invoices, you must first log in to yourXCover Account. When you register with for the first time, you will receive an email asking you to confirm your email address. Click the link in this email to finish setting up your account. Be sure to check your spam folder if you can't find your confirmation email in your emails. Once you set up your XCover account, you can view your documents and submit a claim. We do not send these documents by mail.

Who is XCover?

XCover.comis owned by Cover Genius, an Australian company recently named the fastest growing company in Asia Pacific by the Financial Times. Cover Genius has won multiple industry awards in the US, UK, India, Singapore and Australia for its innovation in customer service and claims technology. please visitXCover.comTo discover more.

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