Contact us - Pepperfry (2023)

Click the "Sign Up" link at the top right of any Pepperfry page. This will open a window where you will need to do the following: enter your basic information, choose a password for your account and click the "Login" button to complete your registration.

When you sign up for Pepperfry, you will receive 5000 Pepperfry credits in your Pepperfry wallet. These credits can be used to redeem up to 20% of the product value on the order with a maximum limit of up to Rs 2,000 per product. Credits expire 5 days after the registration date.

• You must be logged into Pepperfry.com to use these coupons as they are associated with your User ID.
• Pepperfry reserves the right to decide whether or not a customer is eligible to use a coupon.
• Pepperfry reserves the right to decide how many times a customer is eligible to use a coupon.
• Pepperfry reserves the right to set the start and end date of a coupon.
• Coupons do not apply to certain products and gift cards.
• Coupons cannot be used with promotional credits or refunds
• Pepperfry reserves the right to change the terms of a coupon.
• Pepperfry reserves the right to cancel any order if it suspects that coupons have been misused by using duplicate email addresses, mobile phone numbers or addresses. decision of Pepperfry Private Limited. limited are final and binding in this regard.
• All B2B orders using the coupons will be cancelled. These intended users of these coupons are individual consumers. decision of Pepperfry Private Limited. limited are final and binding in this regard.

To change your password, sign in and select the My Profile options under your account name. Here you can change your password by entering your current password and the new password.

If you can't sign in with your password, try resetting your password.

Click the Sign In link at the top right of the page. This will open a window where you will see the message "Forgot your password?" Shortcut. Enter your registered email address and we'll send you instructions on how to get a new password.

Sometimes it can happen that our newsletter ends up in the junk or spam folder of your email. If you find Pepperfry newsletters in your junk/spam folder, please mark them as "not spam" and add the sender to your contact. If you use Gmail, our emails may also be in the "Actions" or "Updates" tab. In such a case, simply drag the email to the Main tab.

If you no longer wish to receive our exclusive deals and offers, unfortunately we will no longer see you, but you can easily unsubscribe:

• Open email (newsletter/promotional offers)
• Below is a link to unsubscribe. Click it

That is! After that you will no longer receive a newsletter.

Once your order has been shipped, you will receive an email and SMS notification with the order details. You can track the shipment by clicking the link in the email.

You can also track your order by visiting www.pepperfry.com and clicking ontrack your orderThe link is in the upper right corner of the site. From there you can log in or enter your order information for tracking.

Items often come from different vendors across the country and sometimes need to be shipped from distant parts of one's own city or neighboring areas. In such cases, the item will be shipped by the seller to our warehouse and then to you. We send regular email updates on the progress of your order to keep you informed of where your item is in the shipping process.

If you receive an email telling you that your item has arrived in your state or city, that's because it was shipped from a remote location and you have a step to go before it reaches you. Before you know it, it will be delivered.

Pepperfry generates and sends the tracking number (AWB number) as soon as our courier partners pick up the package from the warehouse. However, it can take 24-48 hours for courier partners to update tracking details on their website and therefore your order may not be trackable during this period. If your package was shipped recently, please try the AWB number after 24 hours.

All orders shipped by us have a proof of delivery signed by the person who accepted the order. If you have not received your shipment, please contact family, neighbors, security, the post office, receptionist, and anyone else who may have accepted the order on your behalf.

Pepperfry offers a wide range of payment options to suit every need and provide maximum flexibility. The following payment options are currently available at Pepperfry:

• on line bank. We have partnerships with 57 leading banks in India.
• Visa, Master, American Express and Diners credit cards.
• Debit cards issued by all major banks in India.
• Pepperfry Gift Cards
• Google Pay y UPI
• Without EMI cost
• Easy EMI options from American Express, Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI Bank, Yes Bank, RBL, State Bank of India and Induslnd credit card holders.
• Bajaj Finserv
• Cash on Delivery (This service is currently not available)
• Online wallets like Mobikwik, Paytm and Payzapp
• PayPal (only available on website and mobile website)

Your purchase will be invoiced under the company name "Trend Sutra Platform Services Pvt Ltd". Sometimes your card company will show an abbreviated name like "Trend Sutra" or "Trend Sutra Platforms" on your statement.

Pepperfry.com does not collect or store your card or account information. Your transaction is authorized in several places, first by the payment gateway and then directly by Visa/MasterCard/American Express/banks, without any information going through us.

The Pepperfry team will never ask you to share your payment details via email or phone.

The EMI facility is available to all American Express, Axis, Citi, HDFC, HSBC, ICICI, IndusInd, Kotak, RBL, SBI Standard Chartered and YES cardholders. The current EMI facility is available for 3, 6, 9 and 12 month installments with some select banks offering additional 18 and 24 month installments.

The minimum order value to use the EMI payment option is €5,000 for American Express and €3,000 for other banks. Pepperfry does NOT charge a processing fee for using the EMI payment option.

The bank calculates annual interest rates (per the table below) based on the decreasing monthly balance. In the monthly reduction cycle, the principal is reduced with each EMI and interest is calculated on the outstanding balance.

If you cancel or return an order purchased through EMI, Pepperfry will refund the full purchase amount. For partial order cancellations/returns, Pepperfry will refund this amount. You can check with the relevant bank/issuer how a cancellation, refund or early closing might affect the terms of EMI and what interest charges you would be charged.

No EMI Cost is a payment mode available at Pepperfry that allows buyers to buy with no interest cost and no down payment. With this payment method, the buyer gets an instant discount on the amount of interest that banks charge for the EMI.

Currently, the free EMI payment option is only available for selected terms (3 and 6 months) for all banks.

Yes, you will get a full refund of the amount you paid after the EMI discount.

However, banks may charge some cancellation/refund or pre-closing fees. Check with your respective bank for cancellations and refunds.

If you use EMI with an HDFC bank credit or debit card, the bank will charge a processing fee of ₹199.

Via IVR: You can chat with us or have our customer support team call you by making a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m. to choose Carpenter Assembly at IVR.

You can check if an item you are purchasing, such as B. Requires an assembly service, by entering your location's PIN code on the item's detail page. After entering the PIN code, the required information will be provided under Installation.

You will be notified by SMS once the visit to Pepperfry Carpenter is confirmed. You will be contacted before the carpenter visits your site for assembly.

There are some items that need to be assembled. You can check if an item you are purchasing, such as B. Requires an assembly service, by entering your location's PIN code on the item's detail page. After entering the PIN code, the required information will be provided under Installation. If the item you wish to purchase requires assembly, you will need the help of a carpenter. Also, for most items that require the help of a carpenter, Pepperfry will provide the carpenter; Only in a few cases do you have to get a carpenter yourself.

If Pepperfry is unable to repair your location, unfortunately we are unable to arrange assembly and you will need to hire a local carpenter on your behalf.

Your coupon may not work for one of the following reasons:

• The validity of the bonus may have expired.
• The coupon may have already been used.
• Coupon may not apply to certain sale items and items marked "Special Price." These items are already at the best price and therefore no further coupons are applied to them.
• The coupon will not work if the cart value is below the value required for the coupon to be valid.
• The voucher can be linked to a user account to which it was sent. Please log in to the correct user account to claim it.

Special price items are products that are available at the best price on the website. Items under this banner are already being offered at a reduced price. Therefore, no further discounts will be given on products marked as "high priced items".

A coupon can only be used for a single transaction or shopping cart. However, you can add multiple items to a shopping cart to use a coupon for discounts.

Discounts are not tax free. Therefore, applicable taxes on the coupon discount paid by us to the government will be calculated when you apply a coupon code.

The tax will be displayed on the checkout page when the discount coupon is applied. Taxes only apply if a discount coupon is attached.

Pepperfry works with thousands of retailers across the country to offer their customers the widest variety of products at the best possible price. Most of the retailers on Pepperfry offer limited time discount coupons to our customers for better value compared to other platforms. The processing fee is basically a fee charged by Pepperfry to claim/redeem these discount coupons and rebates on the website. It goes without saying that the fee is only a small percentage of the cashback and overall cashback that merchants offer to customers.

Certain furniture in the catalog requires assembly services. We try our best to provide Pepperfry assembly services at most of our service locations in India for which we charge a small fee (INR399per item) to provide our customers with the best delivery and assembly experience.

Once you have registered as a retailer with Pepperfry (here is theOnline registration form), you will be contacted by our category team. After a discussion with our category team, our merchandising team uploads the images to the website.

Most studios are open 7 days a week (except holidays) from 11:00 a.m. to 8:00 p.m. Please check thestudy pagespecific details of a particular place.

We have Pepperfry Studios in Mumbai (Santacruz, Lower Parel, Thane), Pune (Koregaon Park), Gurgaon (JMD Mall), Bangalore (Indiranagar, Whitefield and J.P. Nagar), Chennai (Phoenix Marketcity Mall and Nungabakkam), Delhi (Kirti Nagar) and Hyderabad (Banjara Hills and Gachibowli). To get details on the exact locations,visit this link

The Pepperfry Studios are an experience center that will help you convince yourself of the variety and quality of our offerings. We do not sell anything from the studio, nor can we sell the exhibits.

Our experienced account managers will help you choose the right items, order and track your order. visit ourBulk order pageto start.

We have a wide range of items spanning multiple categories, around 100,000 items spanning 8 major home categories! The breadth and depth of our catalog is sure to help you find exactly the item you're looking for. Please note that while we can work with you to customize room layouts, we are unable to customize individual items.

Pepperfry sources products from multiple retailers across the country. Although our team does its best to ensure that products are always available at the retailer and regular stock updates take place, there is still a chance that the product may not be in stock at our retailer.

Pepperfry sources products from multiple retailers across the country. Our team goes to great lengths to ensure products are always available at the retailer and regular stock updates are made. There is still a chance that an item is out of stock at our retailer. In such an unfortunate event, we have no choice but to cancel the order. Please be assured that if the order is canceled due to such a stock issue, the full order amount will be refunded to Pepperfry Private Limited Ltd within 7-10 working days via the same method. used when paying for the order. . If your order is for multiple quantities and one or more items are out of stock, the remaining items will be delivered as promised while a refund for the out-of-stock items is processed.

You have the option of setting up an email notification as soon as the desired item is back in stock. All you have to do is log in by selecting Notify me for the item that is out of stock. Here you can enter your email address and click submit. Each time the item you want is added back to our site, you will be notified by email.

If you have any questions about a product, please contactwrite to usat any time and we will get back to you within 12 business hours.

Don't worry if your order status is Pending Review or Pending Confirmation.

Sometimes your online payment does not reach us immediately due to technical problems in the payment gateway or in the bank. In such a case, the status of your order will show Pending Review. Once your account has been debited, you may need to wait up to 3 business days for your bank to confirm the payment.

If payment has not been taken from your account, please call us to cancel your pending order and complete the purchase of the selected item by retrying the online payment option or through an alternative payment option.

If a coupon has been used on a verification pending order, the coupon can be reused on another order only if the pending order has been cancelled.

For legal and confidentiality reasons, the delivery or billing address cannot be changed once the order has been placed. If your address has changed between ordering and receiving a product, you can contact us and we will do our best to help you.

damage

Pepperfry's shipping arrangements to your door are designed to ensure a damage-free and hassle-free experience. Contact us immediately if:

• Your item has scratches or breakages, which unfortunately could have occurred in transit, warranting your item to be repaired.
• Your item arrives in damaged condition. All damage claims must be made within 7 days of receipt of goods.

Your request for repair or refund will be processed once we receive photos of the item to determine the extent of the damage.

We ask that you keep all packing materials unless otherwise directed by our team. Refunds will only be processed after we have collected the products. Please allow up to 3 days for the return to be picked up and then the refund will be processed.

We source home goods and furniture from thousands of retailers across the country. The delivery time for an item is determined by a number of factors, including the type of product (standard product or made-to-order), the origin of the item, and the logistics network available at your location. As a result, delivery times may vary from item to item.

Enter your delivery pin code on the item page to see if it can be shipped to your address.

Enter your delivery PIN code on the item page to find out the expected delivery date.

The delivery time for a product is determined by several factors, including the type of product (standard product or made-to-order), the location from which the product is sourced, and the logistics network available at your location. We always try to procure and deliver the item as quickly as possible.

Effective immediately, Pepperfry will not be shipping any items outside of India. However, Pepperfry allows you to make purchases for your loved ones in India from anywhere in the world using your Indian-issued international credit or debit cards. You need to make sure the shipping address is in India.

In general, no documents are required for the shipment or delivery of your products. However, if your purchased product requires delivery anywhere in the state of Kerala, we require a copy of Form 16 duly signed by you and proof of identification (as required by Kerala Value Added Tax Rules, 2005).

Unfortunately we are unable to ship any products without an invoice. In order to comply with the rules governing the movement of goods in India, for tax and regulatory reasons, all shipments must be accompanied by an invoice.

We are sorry. We currently do not offer gift wrapping.

If you are not a registered user and have purchased a product as a guest user on Pepperfry.com, please chat with us or have our customer support team call you by leaving a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m.

For logistical reasons, we do not offer order exchanges/replacements.

You can cancel one or more items in your order before shipment in your "My Orders" section by clicking the "Cancel" button within 7 days of order confirmation date. A cancellation fee of 2.5% of the total amount paid will be charged at the time the submitted request refund is processed. If you are a guest user, please call us on 022 6157 6157 between 10am and 5pm. m. and 7 p.m. m. (from Mondays to Sundays)

Yes, it is completely safe to pay at Pepperfry with your credit card, debit card or bank transfer. We follow the RBI guidelines for online payments, including the use of the "MasterCard 3D Secure" PIN and the "Verified by VISA" PIN. Pepperfry is a PCI DSS compliant e-commerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure PCI DSS II compliant bank servers, offering the highest level of security when processing your online payments.

Your personal data is absolutely safe with us.

We store your information encrypted on our servers and never pass it on to third parties. Your personal information will only be used to contact you regarding your order, deliver your products and send any communications you have opted in to.

To learn more, you can access thePepperfry's Privacy Policyhere

Our website uses SSL encryption to secure the communication of all sensitive information that is transmitted between your browser and our servers. You will see "https" in the URL (such as https://www.pepperfry.com) indicating the use of SSL.

It is a donation for Covid Relief Mission to GiveIndia, a non-profit organization that will help critical patients, hospitals and Covid care centers with life-saving equipment to fight Covid safely and more effectively. It will provide oxygen concentrators, refill oxygen cylinders, and assist Covid care centers and charity hospitals with supplies of N95 masks, PPE kits, 3-ply masks, sheets, hand sanitizer (1 liter), and other resources.

On the checkout page, you can contribute to support critical Covid patients and healthcare workers in partnership with GiveIndia (https://indiafightscorona.giveindia.org/).

On the payment page you can be part of the social initiative to plant a tree through Grow Trees (www.grow-trees.com)

Due to the recent outbreak of COVID-19, our country is experiencing massive food shortages, inadequate healthcare infrastructure including beds, ventilators, and PPE. Campaign Gratitude is an inclusive group of people who have partnered with 5 Indian NGOs to support communities affected by COVID-19 in different ways.

• Health of the mother of the child:https://snehamumbai.org/
• Food hygiene:https://www.concernidiafoundation.org
• Health and rural assistance:https://www.prideindia.org
• Financial support:http://www.samhita.org/
• Arts and crafts:http://creatividad.org/

On the checkout page, you can become part of our mission to support communities affected by the recent outbreak of COVID-19. In the event you choose to contribute in accordance with the amount specified on the payment processing page, Pepperfry and Norwest Venture Partners will match that amount. You can read more about the campaign below.https://campaigngratitude.ketto.org/

The Grow Tree contribution is non-refundable.

You will not be issued a certificate under Section 80G of the Income Tax Act of 1961.

The registration process for merchants is quite simple. We do not require any documents for registration. Just click on theOnline registration formto register as a retailer on Pepperfry.com.

Registering as a retailer with Pepperfry is done in 5 steps:

Paso 1:You must provide information about your company, i. h the name of the company, the address of the company (in the case of companies, the registered office) and the landline telephone number. Also indicate the category you are interested in.

Paso 2:You will need to provide personal contact information, such as the contact's name, contact's email address, contact's mobile phone number, and a password (minimum 6 characters) for your account.

Paso 3:Verification of the contact person's mobile number as specified in step 2. The system automatically generates an OTP code to verify your mobile number. Enter the verification OTP code in the space provided and click Submit to go to the last step.

Stage 4:Please read the Pepperfry Service Agreement and if you agree to the terms of this agreement, click SIGN UP AS A DEALER.

Paso 5:After completing step 4, check your email. Click on the link in this email and complete the registration process by providing the company's bank details.

You are now a registered Pepperfry Marketplace reseller. Now just subdivide the list of your best products along with their imageshändler.services@pepperfry.com. Our category managers will review and rate these for suitability. Accordingly, they will contact you to move forward and get your articles listed on the site as soon as possible.

For further assistance, you can write to us at händler.services@pepperfry.com.

We do not require any documents at the time of registration. To start selling on Pepperfry.com, you'll need the following:

• PAN Card: Personal PAN for property-type companies and Personal & Business PAN for company-type companies.
• VAT/TIN number.
• An active bank account and supporting KYC documents (proof of address and canceled check).

KYC procedure

The KYC process is required to verify your identity and verify the bank account details you provided to receive your transfer due.

You must complete the KYC process if any of the following conditions are true:

• Your total income from sales at Pepperfry is equal to or greater than ₹25,000 (only twenty-five thousand rupees) calculated from the date of your registration; either
• You have completed three months as an active seller at Pepperfry.

Failure to comply with this requirement will result in subsequent transfers being frozen until the required documents are submitted and validated by us.

The documents you submit must correspond to and validate the information you have provided in the merchant panel available to you on the website.

You can provide one of the following documents for the KYC process:

Yes, you will need to provide your VAT/CST number after registration. However, if you only sell VAT-exempt categories, this may not be necessary.

If you do not have a landline number, please enter your cell phone number starting with 0.

If you have an email address/mobile phone number that is already registered as a customer account with us and you would like to use the same email address and mobile phone number for your merchant account, you will be given an option.Already a user? log inwhen completing the personal data. Simply login with your customer account details and your existing account will be switched to a merchant account. You can change your contact details after completing the registration process. Please write to us about thishändler.services@pepperfry.comwith good reason.

You can sell items in the following categories at Pepperfry:

• piece of furniture
• kindergarten
• mattresses and bedding
• home decor
• lamps and lighting
• Home furniture
• interior design

Once you have registered as a retailer with Pepperfry, you should send an email to with a list of your main products along with their images.händler.services@pepperfry.com. Our category managers will review your products and then contact you and list your items on the site.

Listing products on Pepperfry.com is free. We do not charge anything to publish your catalog online. You only have to pay commission for what you sell.

We ask that you send us an email athändler.services@pepperfry.com. We will share your inventory information with the category team and get in touch with you.

When a customer places an order, our order management system will send an email twice a day with the order details to your registered email id and it will also appear on your merchant dashboard.

Pepperfry offers a merchant panel on the website to serve and manage orders. You can manage your orders from the Merchant Dashboard.

We have a solid logistics network with extensive coverage to help you send your products to your customers. All you have to do is send your products to our nearest center. However, if you have the ability to deliver, you can ship your products to the end customer yourself.

We charge a commission for your sale. Commission rates vary by category.

Our commission consists of 4 components. They are:

• Platform Fee:A fixed percentage is charged on the sale value. Varies by category.
• Shipping and handling fee:A fixed percentage of the sale value is charged, which varies according to the category. If you ship yourself, there is only a 2% payment gateway fee.
• Marketing Rate::A fixed percentage of the sale value. Varies by category
• Service tax::15% and applies to the above components.

Example:

You can view the commission rates for categories in your merchant dashboard once you've signed up with Pepperfry.

All transfers are processed twice a week (ie Monday and Thursday) in accordance with applicable law. Payment is made via a NEFT transaction directly to your bank account.

You can pay in parts for all modular and custom orders. We take 10% of the order value as a deposit to reserve the order, 40% of the order value at the time of order confirmation, and the balance of 50% before delivery of the products to the site. Contact your design advisor for more information.

Modular furniture is custom-made furniture designed to fit your needs. They are made in factories with advanced technology and are usually engineered wood. Modular furniture is easy to assemble and has a great finish.

Yes, we do construction, electrical, plumbing, painting, etc. as part of our personalized services.

We offer modular kitchens, cabinets, sliding cabinets, entertainment furniture, tableware furniture, shoe cabinets, consoles, etc.

Yes, in any case. We carry out both new construction projects and reforms. Contact us online or visit one of our studios to learn more about our services.

All our modular furniture is manufactured and finished entirely in the factory. Furniture is delivered to your doorstep in flat boxes. Only assembly/installation is done on site.

We have our own fleet of vehicles that deliver modular furniture to your home directly from the factory.

We guarantee 5 years against manufacturing defects in modular furniture. All custom services on the site are guaranteed for 180 days after delivery. For all purchases made on pepperfry.com, warranty information is available on the product page.

Yes. We have a wide range of products available on the website. Our designers can help you choose the most suitable products. You can also order directly at pepperfry.com.

All our designers are qualified interior designers from leading institutes. They have all worked with some highly reputable designers and companies in the past, so the team is full of experience. You can be sure that you are in good hands!

You can pay online with credit/debit cards or walk into one of our studios to swipe your card to make a payment. You can also make payments by bank transfer, check or cash at our studios.

Design consultants are your single point of contact for the entire project. You undertake conceptual design, detailed design, material selection, create cost estimates and bills of quantities, carry out project planning, and are responsible for the successful implementation of the project.

It's easy, just contact us and we'll help you with everything you need to beautify your home. Book a design consultation to get started. It would be great if you had a room design too.

For all our modular furniture we use high-quality German fittings and accessories. There are numerous hardware and accessory options to meet the functionality you are looking for.

Once the order is confirmed, the requirements cannot be changed. However, your design consultant can better guide you.

Modular furniture comes with a 5-year warranty against manufacturing defects.

Once we start a project, we share a project plan with you, followed by regular updates.

Manufacturing defects in carpentry are covered by the warranty. For hardware and devices, we offer the same warranty as the brand.

We have a team of expert craftsmen who will install all your modular furniture. The contractor assigned to your project handles all work on the site.

Insurance! We can help you with cabinets that fit under your existing countertop. We can also supply top cabinets. Please get in touch with us for more details.

We are currently only seeking cooperation with our selected contractors.

No, what are we for? Take full ownership of your project, from start to finish. All of the contractors we work with are integrated with us, so you have one point of contact on the project: the Pepperfry Design Consultant.

The project coordinator and contractors conduct regular site visits to ensure your project execution runs smoothly and is completed on time. Design consultants will also visit you at various stages of design and execution. Once a design consultant has been appointed for your project, they will be able to provide you with detailed information on planned visits.

Yes. We can demolish the existing flooring and create a new one together with the kitchen furniture you need. We also have different material options for you to choose from.

We can offer you the different types of cabinets you need for your kitchen.

Our custom studios are a space where you can enjoy a free consultation with a design expert. Talk about your project, share what you like, like and dislike, and get input from an insider.

The schedule depends entirely on the scope and size of the project. Usually only modular furniture projects take 30-45 days to complete. While the schedule that requires work on the site is shared based on the scope and size of the project.

We are sorry, but we are currently unable to accommodate this type of work.

We currently have bespoke studios in Mumbai (Thane, Borivali, Chembur), Gurgaon (Sector 29) and Bangalore (J.P. Nagar, Banaswadi). We will be expanding to new locations soon. So stay tuned!

We have a wide range of materials and finishes to suit your design preferences and budget. We manufacture our kitchens in MDF, BWR plywood with finishing options such as laminates, membranes, PU, ​​acrylic, etc.

Project costs depend on the scope of work, the materials you choose, and the design details involved. Our planning consultant can provide cost estimates at all stages of the project.

Yes, for a fruitful discussion with an expert, we recommend that you make an appointment so that our Bespoke consultant can fully understand your requirements. If you share your designs and basic requirements with our team, they will ensure the best possible service at the time of enquiry.

The basic material used in the kitchen (MDF or BWR plywood) is waterproof. Additionally, all cabinet walls are finished with a PVC edge tape that protects the edges from contact with water. Surfaces such as laminate, membrane, acrylic and PU also have good resistance to moisture.

All payments will be made through Pepperfry, including contractor payments.

A flexible payment schedule ensures that you only make payments when we're ready to begin the next phase of your project. Our connections with multiple banks and financial partners help us offer you a variety of payment options.

Our design services are totally free. All on-site visits necessary for the successful completion of the projects are carried out free of charge.

We're sorry, but we are unable to provide a solution for this request at this time.

We only accept payments at preset intervals. We provide you with the entire payment plan at the beginning of the project. So, you can convert all your credit/debit card payments to EMI if the facility is available from your bank.

No, we do not offer BOQ of material and labor.

We can deliver lofts together with the modular closets. However, we will not only be able to provide lofts.

We use high-quality original material for all our projects. We source our materials from the best brands on the market. We perform a thorough background check before hiring our contractors to ensure they maintain the highest quality of finish. We offer extensive warranties on various products to make sure we can take care of your home.

Don't worry, we've got you covered. We have a team of experienced installers who will do what is necessary to assemble your modular furniture for you.

All of our products come with a variety of warranty periods, details of which can be found on our product page.

If you have any problems after installation, please contact our customer service. You can also contact the interior design consultant who processed your order. You are welcome to help!

Yes, you will receive a warranty card for each product purchased.

Pepperfry Wallet is a digital payment solution that allows you to receive cash back and other promotional credits from Pepperfry. Pepperfry Wallet balance (which includes any refunds received as well as any Pepperfry balance) can be used to make purchases at Pepperfry.

Pepperfry Wallet is extremely easy to use. All funds in your Pepperfry wallet can be used to purchase any item featured on the Pepperfry website or app without restrictions. If there are funds in your account, they will be automatically applied to any order you wish to place and you do not need to take any further action.

Funds or credits can be added to your Pepperfry wallet in one of the following ways:

• You can choose to include refunds for returned items in your Pepperfry wallet. These will appear in the Refunds section.
• On certain occasions, you may receive cash back or other promotional credits. These are displayed in the Pepperfry Credits section.

Please note that there is no way to fund your Pepperfry wallet outside of these methods.

You need to log in to your account on the Pepperfry website or app and then go to the "My Account" section. Here, in the My Wallet tab, you can check your wallet balance. The amount received from refunds and promotional credits are displayed separately, while the total amount (which is the sum of the two) is also displayed. You can also track the transaction history of your wallet.

Naturally! Simply log into your Pepperfry account (either on the website or in the app) and go to the 'My Wallet' tab on the 'My Account' page. Not only can you find your wallet balance, but you can also see all the transactions you've made using your wallet balance.

Using your Pepperfry Wallet balance is so easy! Once you have placed the items you wish to purchase in your shopping cart, an available amount will automatically be applied to your Pepperfry wallet and the final amount due will be less to the extent that your wallet credit has been depleted. Pepperfry Credits can be used to redeem 20% of the value per product on the order with a maximum limit of up to Rs 2,000 per product. For example, if you have 10,000 credits in your wallet and the value of your product is Rs 6,000, you can redeem up to 1,000 Pepperfry credits on the product, as the maximum discount limit for this product is Rs 1,000. Credits expire 5 days after issue date.

Not! Your Pepperfry Wallet balance can only be used and redeemed on the Pepperfry website or app. Additionally, Pepperfry Wallet balances cannot be exchanged for cash or transferred to your bank account or third party wallet account. Finally, your Pepperfry Wallet balance is for your exclusive use only and cannot be transferred to another user account.

Your Pepperfry Wallet contains two types of balances, namely your Redemption Balance and Pepperfry Credits. Pepperfry credits are like promotions and expire once used. Therefore, if you place an order that used Pepperfry Credits and request a refund, the amount refunded will not include the amount of Pepperfry Credit. To better illustrate, let's say you bought an item worth ₹5,000/- with 1,000 Pepperfry Credits. Because each Pepperfry is worth Credit Re. 1/- Your total amount paid in this case is Rs 4000/- and consequently the refunded amount is also Rs 4000/-

Each balance transaction in your Pepperfry wallet will have an expiration date and time at which any remaining portion of that particular transaction will expire. Due dates differ depending on the type of credit. For any refund credits to your Pepperfry wallet, the expiration time is 5 days from the time the funds were credited to you. With Pepperfry Credits, on the other hand, the expiration time varies and is usually much shorter, since Pepperfry Credits work as promotions. You can see a corresponding expiration date for each type of credit. Past due balances cannot be reactivated, so be sure to use the amount before it expires!

Naturally! You can use other available online payment methods to pay along with your Pepperfry wallet. For your convenience, funds will be debited from your Pepperfry wallet first (base due date) and the balance can be paid via other available online payment methods.

We have made things really easy for you! If you have available credit in your Pepperfry wallet, you can pay up to 15% of the cart value with Pepperfry credits.

If you have an available Pepperfry Wallet balance, it will always be used automatically when ordering.

For any canceled order, the amount originally paid with your Pepperfry Wallet balance and/or gift cards will always be refunded to your Pepperfry Wallet. This amount will appear in your refund balance.

Transfers are now processed 3 days after an item has been delivered to the customer. Your agreements will be modified to reflect the change in the definition of T from Shipped to Delivered.

Working in a drop shipping model means that transfers occur after a POD has been successfully uploaded or after a delivery update from your logistics partner.

We collectively believe that as we move into the next phase of our growth, the time is right to ensure accountability across our channel. We hope this ushers in a new level of customer enthusiasm, which in turn will benefit us all.

Originally, the transfer was made as soon as the product was shipped to the customer, and under DirecShip, the transfer was made within 15 days of updating the air waybill number in our panel.

The policy change also applies to all orders placed before September 30 that have not been paid for by September 29.

No, the transfer will continue to be made on Mondays and Thursdays. If a Monday or Thursday is a holiday or holiday observed by us, transfers will be processed the next business day.

We will recover the amount paid for the product in the next transfer cycle if the payment has already been made.

We will return the product for orders canceled by the customer before delivery. If we are unable to return the product, the agreed product cost will be paid.

In non-drop shipping, we will refund the agreed product price if a product is damaged in transit after being shipped from our origin warehouse.

The Pepperfry Gift Card is the perfect gift - give it to someone you love and open up your home to the widest range of furniture, decorations, home accessories and much more! The Pepperfry Gift Card is available in a wide range of pocket denominations to suit a wide range of needs and budgets.

You can choose to share the gift card via email, or for really special occasions, you can share the gift as a beautiful physical card. Go to this URL to choose your perfect gift:https://www.pepperfry.com/pepperfry-tarjetas-regalo.html

• Click on the gift card menu available at the top of the Pepperfry home page: www.pepperfry.com or go directly tohttps://www.pepperfry.com/pepperfry-tarjetas-regalo.html
• Select the type of gift card (Physical or Electronic Gift Card) you wish to request
• Choose one of the following values ​​for your gift card: Rs 500, Rs 1,000, Rs 2,000, Rs 5,000 and Rs 10,000.
• Each purchaser of a gift card must provide recipient/beneficiary (end-customer) information such as mobile phone number (required), email address (for eGift cards) at the time of purchase the gift card, and this applies to the registration of the end customer to receive notifications related to the transaction.
• A personalized gift message can also be included (only available for eGift Card).
• Make a payment for the selected gift card using payment options such as domestic credit card/domestic debit card/net-banking/EMI

You can order a maximum of 5 gift cards in a single order.

no If multiple products are selected in the cart, including gift cards, only the selected payment options will be displayed, such as national credit card/net banking/EMI

There is no processing fee for eGift Cards and physical Gift Cards.

Physical gift cards are delivered to the recipient within a specific time period specified in your order confirmation email. E-Gift Cards will be sent to the recipient's email ID once the order is confirmed.

Our delivery partner personally delivers the physical gift card to the recipient's doorstep. Recipient must present a valid government authorized ID to collect.

The eGift Card will be delivered to the recipient's email ID entered at the time the card was obtained via email. The gift card will be sent via email from the email address: orders@pepperfry.com

You can use the gift card on any product available at Pepperfry.com. However, gift cards cannot be used to purchase another gift card.

• Select the items you would like to purchase. When you are ready to pay, click the "PROCEED TO CHECKOUT" button.
• On the Select Payment Method page, select Pepperfry Gift Card.
• Enter your 16-digit gift card number and corresponding 6-digit PIN when prompted
• If the value of the gift card does not cover the total amount of your order, you will be asked to select an additional payment method.
• If the value of the gift card is greater than the total amount of your order, the balance of your gift card will be returned to you and you can use it for your next purchase.

• This largely depends on the offer under which the card was purchased. However, all cards are valid for at least 1 year. Please, usethis linkto check the validity of your card.
• Unused balance on an expired gift card cannot be claimed later
• No interest will be paid on the balance of the Gift Card or Gift Card

In the event of a refund/cancellation of your purchase made with a gift card, the balance on your gift card will be returned and may be used for future purchases.

Yes. You can view the unused balance on your gift card belowshortcut

no You cannot apply a discount coupon to a gift card purchase

Pepperfry is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

If you have any questions, please contact the customer service team atcs@pepperfry.comor have our customer service team call you by making a missed call on 022-6157 6157 between 10am and 5pm. m. and 7 p.m. m.

See the Customer Complaint Policy for resolution of disputes, unauthorized transactions, and liability issues athttps://www.qwikcilver.com/grievance-policy/

Yes, Pepperfry will only consider and honor gift card lock requests from end-users/recipients who have registered in accordance with the Terms and have completed the verification process.

no You may not redeem your gift card for cash or use it to purchase another gift card. Can only be used to purchase products listed on Pepperfry.com

If after placing your order you change your mind, you can cancel the order (or part of the order) within 07 (seven) days after order confirmation or before shipment, whichever occurs first.

A 2.5% cancellation fee will be applied on the amount you paid when processing the refund. Any refunds obtained on the order prior to cancellation will be deducted from Pepperfry's credit. If all or part of the same refund has been used for another order, the refund amount will be deducted from the refund amount of the canceled product.

You can return an item within48 hoursof the item delivered to you only if the item delivered is damaged or defective. Return requests will no longer be accepted after this.48 hoursfrom the delivery date.

In the unlikely event that the delivered order is in poor condition, you can return the damaged or defective item unused and in the same condition in which you received it, in the original packaging, accompanied by the invoice and you will receive it within 10 days the refund48 hoursto be delivered.

Any item that shows signs of alteration or change in size or damage caused by the customer will not be accepted for return.

Return requests made within48 hoursis accepted for the following reasons:

Damaged- If the item delivered to you is in a damaged condition, ie. h The packaging of the item has been tampered with and is not sealed.

malfunction- If the item delivered to you is defective. A defect is the unfortunate consequence of a manufacturing defect, e.g. the engraving on both sides of the coin is not complete or details are missing from the packaging or if the item delivered to you differs (in dimensions, shape or color) from the image of the item on our website.

We've partnered with global insurance technology company XCover to bring you simple, hassle-free protection for your furniture. XCover Protection protects your furniture from accidental damage and stains, as well as structural damage not covered by the manufacturer's warranty. If something goes wrong, our simple and hassle-free claims process ensures that your item is quickly repaired, replaced or reimbursed for damaged furniture.

• 24/7 support
  Our team is here when you need help, anytime, anywhere.
• Immediate Payments and Claims
  When it comes to complaints, nobody likes to wait. We've replaced snail mail and paper trails with a simple online process and instant payments.
• Trusted to protect
  XCover works with some of the biggest brands in the world, with thousands of 5-star reviews on Trust Pilot from satisfied customers.

XCover Protection has you covered for common causes of furniture damage.

In cooperation with XCover, we have developed different levels of protection to give you more options for your furniture. You can purchase XCover PROtection for accidental damage and stains, as well as extended warranty protection for a period of 1, 3 or 5 years, so you can enjoy your new furniture with peace of mind. You can also access 24/7 support if you need help. If something goes wrong, you can let us know through our easy online claims process and we'll walk you through, step by step, whether your furniture needs to be repaired or replaced.

If your furniture is damaged, you can visit itxcover.com/reclamoto start the refund and repair process. XCover works with a repair network that can help you repair your furniture. You will receive more information on how to prepare your item for repair and what to do next. For furniture damaged beyond repair, XCover will pay you the full amount shown on your protection documents.

You can add protection againstXCover.comwhen you purchase select items at Pepperfry.

XCover.com is an authorized Pepperfry cover provider with more than 3 million customers worldwide and an average of 4.8 stars out of 5 across thousands of reviews on Google and Trustpilot. XCover's simple, fast, and hassle-free repair and replacement process gives you peace of mind if your item is stolen or has damage or defects that are not covered by the manufacturer's warranty.

Your XCover protection differs depending on the level of protection you purchased when you purchased your Pepperfry item. Each level of protection covers stains and accidental damage, as well as an extended warranty. To find out what level of XCover protection you have purchased and what specifically your XCover protection covers, you can log in to yourXCover Accountto display your protection text.

Your protection begins on the day of purchase and lasts for the period specified in the name of the offer and the wording of the protection.

You can change or cancel your XCover protection at any time. Refunds are available until a date specified in your protection text. You can change or cancel your XCover protection by logging into yourXCover AccountUse the same email address you use for Pepperfry.

Yes, that is correct. When you purchase a Pepperfry item along with the appropriate XCover, the coverage is specific to that item, as protection prices vary depending on the cost of the item you are purchasing. This means that the protection cannot be replaced by another product, even if it is of the same make and model. Your Pepperfry item is mentioned in your protection text (it may take up to three days after purchase to appear). To view wording or make changes, simply log in to yourXCover AccountUse the same email address you use for Pepperfry.

There are two relevant statuses for XCover Protection: 1. "Active": Protection is activated immediately after purchase. We will send you a confirmation email with all the details. 2. "Cancelled": Cancellations are processed immediately. If you are eligible for a refund, the payment will be processed immediately (it may take 3-7 days to appear on your bank statement). To review your refund deadline or make changes, simply log in to yourXCover AccountTo do this, use your Pepperfry email address or, if you haven't purchased XCover Protection yet, click the Policy Terms link.

You can cancel your XCover Protection at any time. Refunds are available until a date specified in your protection text. To view wording or make changes, simply log in to yourXCover AccountTo do this, use your Pepperfry email address or, if you haven't purchased XCover Protection yet, click the Policy Terms link.

If your item is relatively new, you can return it to Pepperfry. For more information on Pepperfry returns, visitPepperfry-Hilfezentrum. Some manufacturer warranties may also cover your damage. If not, just visit us.xcover.com/reclamoto start the claims process quickly and smoothly.

please visitxcover.com/reclamoto start the claims process quickly and smoothly. The online claim form will guide you through this process and XCover's dedicated claims team aims to close 95% of claims within 3 days of claim filing. Please keep an eye on your emails for further instructions once you have submitted your claim.

XCover does not cover items damaged in transit. If your item is damaged in transit, please visit Pepperfry for more information on returning your item to Pepperfryhelp Center.

The applicable deductible varies by coverage and is shown in the coverage text. To view wording or make changes, simply log in to yourXCover AccountTo do this, use your Pepperfry email address or, if you haven't purchased XCover Protection yet, click the Policy Terms link.

Several factors, including claim costs and the price of the item, affect the price of XCover Protection. Prices are constantly updated, so they can change between visits (sometimes higher, other times lower). If the price has increased, unfortunately we cannot go back to the previous price.

To view your documents, formulations and invoices, you must first log in to yourXCover Account. When you register with XCover.com for the first time, you will receive an email asking you to confirm your email address. Click the link in this email to finish setting up your account. Be sure to check your spam folder if you can't find your confirmation email in your emails. Once you set up your XCover account, you can view your documents and submit a claim. We do not send these documents by mail.

XCover.comis owned by Cover Genius, an Australian company recently named the fastest growing company in Asia Pacific by the Financial Times. Cover Genius has won multiple industry awards in the US, UK, India, Singapore and Australia for its innovation in customer service and claims technology. please visitXCover.comTo discover more.